TERMS AND CONDITIONS
All hotel services are provided by Inglewood House Ltd, located at Inglewood House, Tullibody Road, Clackmannanshire, FK10 2HU United Kingdom, Tel. 01259 216156 with business registration number 476328.
RATES
Pre Paid Rates
Rates include VAT at UK rates. Changes to VAT may be reflected in the price at the time of arrival.
Bookings must be fully prepaid at the time of booking with a valid credit or debit card.
We accept all major credit and debit cards.
Changes can be made to your booking, but are subject to the following terms:
All cancellations are made in accordance with the cancellation terms of the rate booked.
Pre Paid Rates are non-refundable and non-transferable and full pre-payment will be forfeited.
Flexible Rates may be cancelled up to 7 days prior to arrival (with a charge of non-refundable deposit), after which a charge for the total night's accommodation shall be payable.
Changes are not available online and can only be made by contacting our reservations team on 01259 216156.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
• Accept the changed arrangements as notified; or
• Make alternative arrangements with Inglewood House; or
• Cancel your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For all lodge bookings, we will take a £250 pre-authorisation from either a credit or debit card. This amount is held as a security deposit for your lodge booking.
PAYMENT TERMS
A non-refundable deposit or a pre-payment will normally be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure.
In the event of cancellation payment will be taken in accordance with our cancellation terms. See “Cancellations policy”.
WEDDING T&Cs
WEDDING DAY INFORMATION
"The Hire Period" shall mean from 11am – 1am (12am Sunday to Thursday) on the day specified on the Booking Form for Inglewood House. Please note that the earliest time a Civil Ceremony or Reception may commence at Inglewood House is 1.00pm (access from 11.00am is for set up purposes). Bridal dressing room is available from 8am on the day until 6pm. All music must cease by 1am (12midnight Sunday to Thursday)
Civil Ceremonies – It remains your responsibility to ensure the booking of the Registrar for attendance at your Wedding Ceremony and to comply with any & all conditions imposed by him/her. Inglewood House is not responsible to ensure the arrival or attendance of the Registrar or the completion of any Marriage Ceremony.
Guests should book taxis in advance to collect in the car park at the rear of the building.
Special dietary requirements need to be arranged at least 30 days prior to the Event.
In the building and grounds, children must be supervised by a responsible adult at all times.
All guests will comply with all licensing, Health and Safety and other regulations relating to Inglewood House.
We can accept NO responsibility for the safekeeping of any hired, lent or gift items (i.e. candlesticks, cakes, table decorations, cameras, or presents) received on your behalf.
ALCOHOL AND FOOD IN THE HOTEL
All food and drink consumed on hotel premises must be supplied by the hotel or its authorised agents or the hotel beforehand. Any alcohol brought into Inglewood House by guests will be charged to the wedding party at bar prices. Please advise your guests that this is not allowed.
Alcohol miniatures are not permitted as favours.
TARIFFS
Any prices quoted in our Wedding Package should be considered as a guide only until the date/package is reserved for with a deposit. The hotel reserves the right to increase room tariff, price of food & beverages in line with inflation.
For weddings where numbers fall below 50 on a Friday or a Saturday, a room hire charge will be applicable unless agreed otherwise by Inglewood House management. The hotel reserves the right to change the function room used if the numbers fall below 50.
The Hirer shall not sub-let Inglewood House or any part thereof.
The minimum number for our Wedding Package is 50 day guests and an additional 50 evening guests. Additional day or evening guests will be charged accordingly. For weddings with fewer guests than those stated above, additional charges may apply.
EXCLUSIVE USE
To hire Inglewood House exclusively, we charge a facility hire charge which covers the period from 1pm on the wedding day until midnight. Exclusive use ensures that there will be no other guests within the house during the time period stated (excluding the spa/lodges which have their own separate entrance and car park). This cost can be reduced if the restaurant is opened from 7pm once your wedding guests have moved into the Ballroom for the evening reception. The Ballroom has a separate entrance, bar lounge area and facilities).
PAYMENT
To confirm a booking, a non-refundable deposit of £1000 is required to secure the date of the wedding and six months prior to your wedding, a further £1000.00 non-refundable payment is required. The remaining balance of the anticipated charges shall be settled 30 days prior to the wedding. Payment may be made to Inglewood House Ltd by bank transfer or debit card. A credit card cannot be used to pay the second deposit or final balance.
Additional charges shall be settled upon departure.
If you wish to change the date of your wedding, you will incur a transfer fee. Notification of change of date must be made in writing to Inglewood House. The wedding deposit will not be returned to the client if another date is not available.
The hotel reserves the right to withdraw credit facilities at any time without prior notice.
Approximately 60 days prior to the wedding, we will meet to discuss the arrangements for your wedding day. Please allow an hour for this appointment. The hotel will provide the customer with a “pro-forma” details sheet, which will cover details of the ceremony and reception including an invoice for the charges as they stand at the time of print.
30 days prior to your event all balances for meals/drinks packages/buffets and any outstanding extras, must be paid.
Any bedroom reservations must be confirmed 8 months in advance with a £50 per room non-refundable deposit. Final bedroom balance payments should be made 30 days prior to your event or the bedroom bookings may be released. Upon booking your wedding we will hold the 8 rooms in house and 7 pods. For the lodges, we will require a deposit of 25% of the total cost per night at the time of booking your wedding.
CANCELLATION BY THE CLIENT
The hotel reserves the right to make the following charges in the case of cancellation of a confirmed reservation.
• At no point will the deposit be refunded (with the exception of a cancellation made by the hotel)
• If cancelled less than one year but before nine months 40 % of the package charges apply
• If cancelled less than nine months but before six months 60% charges apply
• If cancelled under 6 months but before 6 Weeks 75 % charges apply
• If cancelled within 6 weeks of the wedding date, 100% charge will be applied
PROVISION OF THE SERVICES
We shall provide the Services to you and your guests in terms of the Agreement. We may change the Facilities to a different suite or room within the Premises but where practicable will tell you first.
We may, without telling you first, make any alterations to the Premises which we must do to comply with health and safety or similar requirements. This shall not amount to a breach by us of the Agreement as long as it does not materially affect the nature or quality of the Services.
You promise us that no-one attending the Event (including you) shall bring any food or drink into the Premises (other than wedding cakes) unless we specifically allow you, in writing, to do so. We will have no liability whatever in respect of our storage of a wedding cake or the consumption at the Event of any food or drink which we have not supplied.)
You must tell us about any External Contractor whom you want to engage and must first get our written consent (which we do not have to give) to do so. If we ask you, you must give us copies of all required insurance policies for the External Contractor.
If we use the services of anyone else in connection with the Event, we give no warranty, guarantee or other assurance as to their quality, fitness for purpose or anything else although, where we can, we will assign to you the benefit of any warranty or guarantee given by that other person.
WEDDING MENU
Our wedding package menu offers two options for guests if a pre order is carried out before the day. If you would like a choice on the day, it is a £5.00 per person supplement. Our premium menu is a further £5 per person supplement.
EVEINING BUFFET
All weddings must include an evening buffet.
CORKAGE
Corkage charges are applicable
ADJUSTMENT OF ARRANGEMENTS MADE BY THE CLIENT
The client may make adjustments to the ceremony or reception details at any time. However, depending upon when these adjustments are made, it may change the conditions on which the ceremony or reception has been agreed.
1) If a reduction in numbers were made more than 30 days prior to the wedding, the invoice will be adjusted (maximum reduction in numbers of 10%).
2) If a reduction in numbers is made between 14 and 30 days prior to the wedding, the invoice will be adjusted accordingly if the changes are not more than 6 guests.
3) If a reduction in numbers is made within 14 days of the wedding, the invoice will not be adjusted.
4) The minimum package for a Saturday during June-August is the monetary equivalent of our standard package for 70 day and 40 additional evening guests.
CANCELLATION BY THE HOTEL
The hotel may cancel the reservation if:
1) The hotel or any part of it is closed due to circumstances out with its control.
2) The client becomes insolvent or enters into liquidation or receivership.
3) To avoid breech of these terms and conditions.
4) If the booking might prejudice the reputation or cause damage to the hotel.
In such an event, the hotel will refund any advance payment (including the deposit) but will have no further liability.
We recommend that all our clients take out Wedding Insurance for their event.
DAMAGE TO HOTEL PROPERTY
We must comply with certain statutory and common law obligations, such as, liquor licensing rules, fire regulations and Health and Safety regulations. You will make sure that everyone who attends the Event complies with any requests that our staff may make in order that we can meet these obligations.
You are responsible for making sure that no-one attending the Event acts in an improper or disorderly manner, that they all leave promptly at the appropriate time and comply with all reasonable requests we or our staff may make of them.
The Bride and Groom are responsible for the behaviour and actions of their guests while at Inglewood House. Inappropriate behaviour may result in your event being stopped early or cancelled.
Any guests that are sick on the night as a result of overconsumption of alcohol will be charged a minimum fee of £150. This situation is the responsibility of the wedding party.
The hotel reserves the right to charge the client for any damages caused by an attendee. If they don’t, you will pay us compensation for any loss that this causes us, including any legal fees reasonably incurred.
We will not be liable for damage or loss sustained by you, anyone attending the Event or External Contractors arising from the acts or omissions of anyone attending any other event at the Premises.
The hotel shall not be responsible for any loss or damage to any property arising out of the hiring nor for the loss, damage or injury which may be incurred by or be done or happen to any person or persons using Inglewood House during The Hire Period arising from any cause whatsoever, or for any loss due to the breakdown of machinery failure, of supply of electricity, leakage of water, fire, Government restriction, or Act of God which may cause Inglewood House to be temporarily closed or the hiring to be interrupted or cancelled.
MISCELLANEOUS
Inglewood House team will be pleased to provide you with contact numbers of a celebrant, wedding hair stylists, make-up artists, photographers, entertainers, florists, pipers and wedding cake provider etc. however, at no time will the hotel be subject to liability should the hotel help the wedding party arrange any of these services.
ACCESSIBILITY GUIDE
Our Accessibility Guide can be found here. For further information or additional requests please do not hesitate to contact us on (01259) 216156 or email info@inglewoodhouseandspa.co.uk.